RETURN POLICY

The information below is mandatory to request a return and it must be shipped at: info@mar-dali.com

  • Invoice number:
  • Reference number:
  • Reason for return:
  • Product condition:
  • Returning must be done within first 30 days of receiving the product

Shipping/Returning Information:

If the return order is approved, you will receive an e-mail indicating the RMA return number. You must ship the product and cover the shipping costs. Your money will be credited 15 business days after receiving your return. 


Merchandise Cannot Be Returned:

  • Goods must not have been used, adapted or washed.
  • Products without labels properly hung.
  • Broken goods with a sharp element.
  • Products without the purchase invoice.
  • Returns without the RMA number will be rejected and/or they can be returned at their cost.


Return Shipping Guidelines:

In order to ensure your return is processed correctly and in a timely manner, please follow the return guidelines listed below: 

  • ­­­­­All items must be returned in their original boxes and packaging.
  • All items must be firmly packaged to avoid damages during shipping.
  • All original accessories and labels of products must be included in returns.
  • All returns must be received within 30 days from the date the return authorization is issued.
  • Note: Shipping and handling charges are non-refundable. Packages with cash on delivery status can be rejected or the amount of your return can be deducted.
  • Items on sale must not be returned.


Refunds and Processing Duration

If your package arrives within the 30-day period above mentioned, refund will be processed in the original form of payment within 15 business days. When this action has been done you will be notified via e-mail you indicated in your account. ­Your bank may take more days to process and post this transaction in your account when this information has been received by you.


¿Do you need a different size/color?

In order to provide a more efficient service, we do not offer goods changes. If you request a second order for the right size or color, you will get your order. When we receive your return we will pay the amount in your account.

Thanks for choosing us.